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CURRENT OPPORTUNITIES
Are you a dynamic, self motivated, team player and have an interest in a career with the automotive industry? Than this is the place for you!
Apply today and start making money tomorrow!
Apply today and start making money tomorrow!
Service Manager
The Service Manager’s primary responsibility is to oversee the profitable development of increased business market share in the
service & parts department. The Service Manager is expected to direct the activities of technicians and departmental employees
to encourage individual profitability. The Service Manager must oversee all related administrative duties, produce and attain
forecasts; promote the company and investigate all sources to assure an adequate sales volume within the Parts & Service
Department and to provide a reasonable departmental operating profit. The Service Manager is responsible for developing and
implementing objectives, policies and procedures for the successful marketing of retail and wholesale parts at a level which is
profitable for the dealership. This must be done in a manner which ensures maximum customer satisfaction and repeat
business. The Service Manager will be responsible for evaluating staff, holding staff meetings as required, assist all personnel
in meeting and exceeding schedules, productivity levels, and maintaining quality control. The Service Manager will carry out
these while controlling costs, establishing targets and generating a profit. The Service Manager must never lose sight of the fact
that a safe workplace is of paramount importance.
service & parts department. The Service Manager is expected to direct the activities of technicians and departmental employees
to encourage individual profitability. The Service Manager must oversee all related administrative duties, produce and attain
forecasts; promote the company and investigate all sources to assure an adequate sales volume within the Parts & Service
Department and to provide a reasonable departmental operating profit. The Service Manager is responsible for developing and
implementing objectives, policies and procedures for the successful marketing of retail and wholesale parts at a level which is
profitable for the dealership. This must be done in a manner which ensures maximum customer satisfaction and repeat
business. The Service Manager will be responsible for evaluating staff, holding staff meetings as required, assist all personnel
in meeting and exceeding schedules, productivity levels, and maintaining quality control. The Service Manager will carry out
these while controlling costs, establishing targets and generating a profit. The Service Manager must never lose sight of the fact
that a safe workplace is of paramount importance.
Requirements of a Service Manager
- Must possess a valid Ontario Provincial Driving Licence.
- Must read, write and speak English - fluently.
- Must be computer literate.
- Minimum 2 years direct experience as a manager within the Service Department of a dealership
- Minimum of three years experience and a proven background in Parts Management, Inventory, Sales and Marketing.
- Possess a thorough working knowledge of manufacturer warranty policies and proper authorizing processes as it relates to
the Service & Parts Department.
- Assume bottom-line responsibility for adherence of Parts & Service department and personnel to all mandatory Municipal,
Provincial and Federal Safety Standards
- Must be aware that interaction with concerned customers or customers with a complaint are expected to be undertaken with
professionalism and decorum - keeping in mind that satisfying an upset customer is the first step on the road to “re-earning”
their business
- Demonstrated excellent interpersonal skills with a proven ability to lead and motivate others.
- Demonstrated willingness and ability to train department staff in keeping with established dealership parts operation
strategies.
- Proven ability to plan and arrange own time and activities effectively, and assist others in doing the same
- Excellent grooming and business-like appearance.
- Demonstrated ability to co-ordinate activities with others in the dealership.
- Demonstrated superb verbal and written interpersonal skills with other staff and customers.
- Must read, write and speak English - fluently.
- Must be computer literate.
- Minimum 2 years direct experience as a manager within the Service Department of a dealership
- Minimum of three years experience and a proven background in Parts Management, Inventory, Sales and Marketing.
- Possess a thorough working knowledge of manufacturer warranty policies and proper authorizing processes as it relates to
the Service & Parts Department.
- Assume bottom-line responsibility for adherence of Parts & Service department and personnel to all mandatory Municipal,
Provincial and Federal Safety Standards
- Must be aware that interaction with concerned customers or customers with a complaint are expected to be undertaken with
professionalism and decorum - keeping in mind that satisfying an upset customer is the first step on the road to “re-earning”
their business
- Demonstrated excellent interpersonal skills with a proven ability to lead and motivate others.
- Demonstrated willingness and ability to train department staff in keeping with established dealership parts operation
strategies.
- Proven ability to plan and arrange own time and activities effectively, and assist others in doing the same
- Excellent grooming and business-like appearance.
- Demonstrated ability to co-ordinate activities with others in the dealership.
- Demonstrated superb verbal and written interpersonal skills with other staff and customers.
